Dozens of body-worn cameras deployed to curb ‘unacceptable’ abuse
By Mitch Gaynor
Seventy body-worn cameras are being rolled out across Sunshine Coast Council’s frontline workforce, including staff at libraries, in response to what the council says is a rise in threatening and violent behaviour toward employees.
Council data showed 73 incidents of aggression or abuse were reported between January and August this year, up from 66 in 2023. The most common were intimidating or threatening behaviour, followed by verbal abuse.
Five physical assaults have been recorded so far in 2025, compared with none in 2023 and three last year.
“Staff across a number of areas, including libraries, have access to body-worn cameras. It is their choice whether or not to wear them, and we encourage it as our experience shows it helps to de-escalate issues,” a Sunshine Coast Council spokesperson said.
Chief executive John Baker said the trend in aggressive behaviour was “serious and unacceptable” and was having a “profound effect on council teams and their ability to safely conduct their work.”
“It is happening across the organisation, from customer service to parks and gardens, libraries, roads, waste, community facilities, contractors and even volunteers,” Mr Baker said.
“The people who serve our community deserve to be able to do their jobs without fear or harm. Council remains firmly committed to ensuring our people feel safe and supported.”
Thirty-five staff are currently being trained to use the devices through a “train the trainers” approach, with no additional cost for the training.
Council would not disclose the purchase price of the cameras, citing commercial confidentiality.
Footage is recorded only when necessary and stored for 30 days. The Queensland Police Service can request access to body-camera or CCTV recordings for evidence.
Asked whether body cameras were warranted given fewer than six physical assaults last year, the spokesperson said there was zero tolerance for any abuse of staff, contractors or volunteers.
Council attributed the rise in aggression to a mix of social and environmental factors, including substance use and mental health challenges, consistent with national trends.
“Occupational violence is a complex issue influenced by a range of social and environmental factors,” the spokesperson said.
“Council is aware that similar concerns are being reported across Australia, and we continue to monitor trends closely.”