Coverage complaints revealed

By Sasha Scullion

CLOSE to 1000 complaints have been lodged in the Sunshine Coast region concerning shoddy telecommunication servicing issues.
The Telecommunications Industry Ombudsman annual report released last week revealed that 48 per cent of overall complaints were in relation to mobile services, the highest proportion of complaints in six years.
A total of 875 complaints were recorded over the last financial year for the Sunshine Coast.
Wireless black-outs during upgrades left residents and small businesses digitally immobile on multiple occasions earlier this year.
Events such as Maleny Wood expo and Muscle on the Mountain were unsuspecting victims of internet drop-outs which left stall vendors without functioning ATMs, resulting in tens of thousands of dollars lost in sales.
Complaints relating to financial hardship increased 1.2 per cent. The majority of these complaints were experienced by residential consumers who had problems with their mobile service.
The Local Government Areas nationally with the highest number of complaints was Brisbane (2,477), followed by the Gold Coast (1,404), Moreton Bay (1,108) and Sunshine Coast (875).

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