New data from Dementia Australia has revealed a significant rise in demand for dementia support services following the festive season, with January 2024 seeing an increase in calls to the National Dementia Helpline compared to the 2023–24 financial year average.
The uptick suggests that the holiday period—often marked by family gatherings, travel, and disruptions to routine—leaves many Australians seeking urgent information and assistance for loved ones living with dementia.
Dementia Australia CEO, Professor Tanya Buchanan, emphasised the importance of accessible support during and after the holidays, saying the National Dementia Helpline (1800 100 500) operated 24 hours a day, seven days a week, including all public holidays.
“The holidays can be challenging for people living with dementia, their carers, and their loved ones,” Prof Buchanan said.
“Changes in routine, busy social gatherings, and travel can amplify stress and uncertainty. But no one needs to face dementia alone—our trained Helpline Advisors are here around the clock to provide information, advice, and support.”
Prof Buchanan urged those with concerns about dementia, whether for themselves or loved ones, to reach out. “There is no question too big, no reason too small, and no time too late to contact the Helpline,” she said.
First-Hand Experience
Dementia Australia advocate Anthony Pollock, who lives with younger-onset dementia, shared how the Helpline has been an invaluable resource for him.
“Family and friends are supportive, but having a professional who truly understands dementia makes all the difference,” Mr Pollock said.
He highlighted the emotional challenges the holidays can bring. “You never know when an emotion will hit you, whether you’re the person diagnosed or a family member. Knowing you can call someone—even at midnight or 2 a.m.—is a lifeline.”
Mr Pollock encouraged both those living with dementia and their families to use the service. “Having that support available at any time is vital,” he said.
Support Services Available
The National Dementia Helpline offers free, 24/7 assistance year-round via phone, live chat, or email. It provides a crucial resource for navigating the complexities of dementia, offering advice, emotional support, and referrals to additional services.
For support, contact the Helpline at 1800 100 500, visit www.dementia.org.au/get-support/national-dementia-helpline, or use the live chat feature online.
With over 400,000 Australians currently living with dementia and millions more impacted as carers and family members, this critical service ensures no one faces dementia alone—during the holidays or beyond.