Stepping into the expansive and spotless new workshop of Glasshouse and Landsborough Automotive Service and Repairs gives a sense of calm and confidence that this business operates to the highest standards.
Speaking with business owners Callum Sharpe and Michael and Felicity Beck about their recent move to their brand new premises in Landsborough, it is apparent that this team place a great deal of value on offering exceptional customer service backed by trustworthiness, reliability and integrity.
Servicing and repairing all makes and models, including logbook servicing to maintain warranty conditions, the new workshop features all the latest diagnostic software and vehicle on board computer scanning equipment to provide a fully comprehensive vehicle assessment.
Specialising in electronic tuning and fuel injection servicing, as well as air-conditioning, engine, transmission, brake, steering and suspension systems service and repair, off road accessories and more, this automotive workshop really is your ‘one stop shop’.
Together, Michael and Callum bring over 60 years of automotive repair and servicing experience to their work and go above and beyond to ensure when diagnosing issues ‘they get it right the first time’. Pride, perfection and professionalism are some of the qualities customers have come to expect, and would explain why the team enjoy consistently excellent reviews. Over 90% of their business comes from customer referrals or repeat business, which speaks to a high level of customer confidence, often unusual in the automotive industry. Michael said, as well as offering quality auto repair work backed by extensive experience and the latest technology, he makes a point of ensuring an upfront estimate of all work, and any change to pricing is confirmed before any work is done.
He said he felt part of the success of the business, which started in 2013, was that they offered a strongly customer focussed dealership style experience – without the extravagant costs.
“We make it a point of offering genuine old-fashioned care and consideration for all our customers and provide a high end service without the high end price tag,” he said.
As well as a 20,000km/12 month guarantee on all work, another key point of difference is the free local pickup and delivery of customer vehicles to and from home or work. Felicity said this service was always appreciated by customers and was great for busy mums or people who were working or just needed to stay at home due to family or other commitments.
Callum added that this service was also a good way to be able to test drive a customer car and be able to assist better with noting any safety or other concerns.
“We want to ensure people come to us and feel absolutely confident that we can advise them correctly on any safety concerns or considerations, and we’ve worked hard to build that trust up over the years with our customers,” he said. More details call 5439 0436 or visit https://glauto.com.au/